Nexus Mutual is a credit union for the ExxonMobil community. We're owned by our customers, not shareholders, so we're truly customer centric. We have more than 6,000 members who are employees, contractors, family members and former employees of the ExxonMobil group.
If you're interested in joining our team, we'd love to hear from you. Send us an email expressing your interest along with a current CV and we'll let you know if a suitable opportunity arises.
We are currently recruiting for the role/s below and encourage suitable candidates to apply.
Posted 1 June 2017
Member Services Officer - Sale
You know you can do better.
Nexus Mutual is a credit union for the Esso/ExxonMobil community. We're owned by our customers, not shareholders, so we're truly customer centric. We have more than 6,000 members who are employees, contractors, family members and former employees of Esso.
Joining the Nexus Mutual branch team in Sale, you will primarily be responsible for making every contact with our customers count by engaging with integrity.
Day to day, you will:
- Deliver great member service, in an unscripted environment. We don't want you to leave your personality at home. Meet the needs of our members by listening and genuinely engaging with them
- Work with a team that holds our membership in very high regard. Quality assurance and attention to detail in all aspects of this role is an absolute requirement
- Manage member contacts across multiple channels, manage requests, complete banking transactions, multitask across a variety of duties and answer a diverse range of questions from members
- Contribute positively to our reputation to help grow our membership base and further increase members benefits
The successful applicant should demonstrate the following:
- Strong customer service skills
- Strong communication skills
- 2 years experience with a bank/credit union
This Member Services Officer role is full time and permanent and is based at our Cunninghame Street, Sale branch. It reports directly to our Sale Branch Manager.
Apply now, if you think we'd be Better Together.
For a confidential discussion contact Michael Barry, our Branch Manager Sale on 0429 926 732.